Frequently Asked Questions
Question
How do I sign up for a class?
Answer
If this is your first time, go to our classes tab or summer tab and scroll down to find the class/camp you want to register for and click on the register tab to the left of the class. This will bring up a registration form to complete and an opportunity to put your payment information into the system. After you submit, we review registration and discounts such as multiple class for same child, pro-rating sibling waive of membership, etc. Once the registration is reviewed by us, we then submit it to your credit card company for charge. If you are already a member, register through your parent portal by selecting Classes and Events at the top, and then click "Find Classes". Then you can "Add a Filter" to find the class you want. Choose your class and then add to cart, making sure you check out through the cart to complete the registration. Review your payment information and make sure it is updated to avoid a declined credit card charge. See above for explanation of how we review the registration prior to charging the card.
Question
What is the Registration/Membership Fee and when is it due?
Answer
All students who are enrolled in our program must be members of Harford Gymnastics. As members, you are eligible to enroll in our training programs. All active members get discounts on our special events such as birthday parties, open gyms, parents night out, clinics, holiday camps and lunch bunch. This is an annual registration/membership of $35 due once a year for our class program (Pre-team and team members, which are invitation only programs, have a different registration fee.). This registration fee covers liability insurance for each member and administrative fees. We give siblings a discount by waiving the registration fee for siblings in the same family. Your registration fee is due once a year when you are enrolled in a program. This is charged at the beginning of your registration month each year your child is enrolled.
Question
When is the registration for future sessions?
Answer
- School Year registration begins in July for classes September through June (4 month minimum)
- Summer Camp registration begins in February
- Summer Class registration begins in April
Question
How do I sign up for a special event (birthday party, clinic, open gym, etc)?
Answer
If you are already a registered member (actively enrolled in a class and monthly tuition paid) go into your parent portal and click on the "EVENTS LINK" There is a place where you can then OPEN a calendar of events.
If you are not a member (not actively enrolled in a class during that month), go to the events calendar on our website and click on the event you want to register for and a registration screen will come up.
- Our office staff is available to assist you Mon thru Fri 10am - 3pm.
Question
Should I create a parent portal after I register when it prompts me?
Answer
YES, by using your parent portal for future registration you get the member benefits of early registration and discounted special events. It also allows you to check on your transactions and registrations.
It is important to use your parent portal to keep your credit card information up to date to avoid the declined credit card fee if your payments do not go through.
Question
What does my gymnast wear?
Answer
Female gymnasts should wear a leotard or athletic shorts with a T-shirt. The leotard must be a one piece attire because we do not allow the stomach to be showing. We do not allow jeans or spagetti strap shirts. We do allow athletic shorts/spandex to be worn over the leotard or as part of it (unitard). We do not allow tights with feet in them since we require participants to wear gripper socks (can be purchased through our Online Pro Shop). Link is on our home page.
Male gymnasts should wear athletic shorts and a close fitting T-shirt. No jeans are allowed.
Bees students should dress in comfortable clothing without zippers or buckles. Adults accompanying our 1-3 year olds in our Jr. Bee program should dress comfortably, and will come into the gym in stocking feet. All Bees students must wear gripper socks (can be purchased through our Online Pro Shop).
- All: No jewelry allowed except for stud earrings.
- All hair past the shoulders must be tied back.
Question
What is our refund policy?
Answer
There are no credits or refunds for missed classes due to personal reasons, or closings of the facility for inclement weather, government shutdowns, power outages or other hazards. We do offer make up classes. There are no credits or refunds on tuition for early un-enrollments. Un-Enrollment requests cannot be backdated to receive a credit or refund for missed classes. Summer Camp Registration is Non-refundable after June 1st. There is a $20 Processing Fee per child to process the refund for camps canceled prior to June 1st.
Question
What do I do if we must miss a class?
Answer
It certainly is best to attend classes regularly for the best learning experience; however, we do understand that sometimes you must miss a class. And we certainly do not want you to send your child if they are feeling ill.
Members may sign up for one personal make up class per month enrolled. Make up classes may have a larger age range then our normal classes. Please request an exception of the one per month make up if needed for extended illness or injury. Make-ups are scheduled online on our Make up Calendar. Advanced registration is required for ALL Make Ups. Additionally, Class students may sign up for make-ups for any closings of the facility for inclement weather, government shutdowns, power outages or other hazards. Students do not get make ups for our scheduled holiday closings.
CANCELLATIONS: If you are unable to attend the makeup class you registered your child for, please cancel at least 24 hours in advance. NO SHOWS: Please note that we will not be able to re-schedule make ups due to no show.
There are no make-ups for missed practices for team or pre-team due to the reduced hourly rate offered for these programs.